Private Policy

To fulfill your order, we require you to provide specific information, including your name, email address, postal address, payment details, and the particulars of the product you are ordering. You may also choose to supply us with additional personal information.

On what basis do we process your personal information?

  • To deliver the agreed-upon services or goods;

  • To communicate with you in connection with providing our services;

  • For personalized marketing: offering tailored promotions and services based on your individual needs and preferences;

  • To conduct surveys, statistics, and analyses for improving our products and services;

  • To comply with any applicable legal requirements.

Information Sharing and Disclosure

We share your personal information only for very limited reasons and under specific circumstances, as outlined below:

  • Service Providers: We engage trusted third parties to perform functions and provide services to our store, such as logistics companies. Your personal information will only be shared with these third parties to the extent necessary to perform these services.

  • Business Transfers: In the event we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Legal Compliance: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal processes or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraudulent or other illegal activities, security issues, or technical problems; or (d) protect the rights, property, and safety of our customers or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services, as described in our Privacy Policy. However, we may also be required to keep this information to fulfill legal and regulatory obligations, resolve disputes, and enforce our agreements. Typically, we retain your data for the following period: 4 years.

Transfer of Personal Information Outside the EU

We may store and process your information using third-party hosting services located in the United States and other jurisdictions. As a result, we may transfer your personal information to a region with different data protection and government surveillance laws than your own. If such a transfer is considered to be outside the EU, we rely on the Privacy Shield framework as the legal basis for the transfer, given that Google Cloud is Privacy Shield certified.

Your Rights

As a customer of Linennaive, you have the right to access and correct your information at any time, as well as to withdraw your consent to the processing of your personal data. You may also request the deletion of your personal information from Linennaive at any time. Your information will be deleted upon your request if one of the following criteria is met:

  • You withdraw your consent (if processing was based on your consent);

  • You no longer wish to receive direct marketing communications;

  • The information appears to be inaccurate;

  • The information is no longer necessary for the purpose for which it was collected, or if the processing is unlawful.

If you wish to lodge a complaint regarding the processing of your personal data, please contact us via email at linennaive@outlook.com.